At BL Media & ICT Services, customer satisfaction is our priority. If you are not completely satisfied with your purchase, our Return Policy ensures a smooth and hassle-free process.

1. Return Eligibility

• Physical Products: Must be returned within 3 days of receipt in their original condition and packaging.
• Digital Products & Services: Due to the nature of digital goods, refunds are only available for technical issues that cannot be resolved.
• Customised or Personalised Orders: Non-refundable unless defective or incorrect.

2. Return Process

1. Contact us at [email protected] with your order number and reason for return.
2. We will review your request and provide return instructions and a shipping address (if applicable).
3. Ship the item back to us (return shipping costs are the buyer’s responsibility unless the item was incorrect or defective).

3. Refund Process

• Once we receive and inspect your return, we will process your refund within [X] business days.
• Refunds will be issued to the original payment method (excluding shipping fees).
• If an exchange is preferred, we will ship the replacement product once the return is approved.

For any return-related questions, contact our support team at [email protected].