Return Policy
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At BL Media & ICT Services, customer satisfaction is our priority. If you are not completely satisfied with your purchase, our Return Policy ensures a smooth and hassle-free process.

1. Return Eligibility

  • Physical Products: Must be returned within 3 days of receipt in their original condition and packaging.
  • Digital Products & Services: Due to the nature of digital goods, refunds are only available for technical issues that cannot be resolved.
  • Customised or Personalised Orders: Non-refundable unless defective or incorrect.

2. Return Process

  1. Contact us at [email protected] with your order number and reason for return.
  2. We will review your request and provide return instructions and a shipping address (if applicable).
  3. Ship the item back to us (return shipping costs are the buyer’s responsibility unless the item was incorrect or defective).

3. Refund Process

  • Once we receive and inspect your return, we will process your refund within [X] business days.
  • Refunds will be issued to the original payment method (excluding shipping fees).
  • If an exchange is preferred, we will ship the replacement product once the return is approved.

For any return-related questions, contact our support team at [email protected].